Returns & Exchanges

Our Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery for a full refund or exchange.

Return Eligibility

Items must be:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Returned within 30 days of delivery
  • Accompanied by proof of purchase

Non-returnable items:

  • Limited edition or collaboration items
  • Customized or personalized products
  • Items marked as final sale
  • Gift cards

How to Return

1

Initiate Your Return

Visit your order history and select the item you wish to return, or contact our support team.

2

Pack Your Item

Securely pack the item in its original packaging. Include all accessories and documentation.

3

Ship It Back

Use the prepaid shipping label provided or ship to our returns center. Keep your tracking number.

4

Receive Your Refund

Refunds are processed within 5-7 business days after we receive your return.

Exchanges

Want a different size or color? We're happy to exchange your item! Simply follow the return process and select "Exchange" as your preference. We'll ship your new item once we receive the original.

Damaged or Defective Items

Received a damaged or defective item? Please contact us within 7 days with photos of the damage. We'll arrange a replacement or full refund at no additional cost.

Need Help?

Our customer service team is here to help! Reach out to us through our email at keplalabs@gmail.com.